Privacy & Refund Policy


PRIVACY POLICY

Enliven Training
Privacy Statement

Who we are

Enliven Training Limited, registered office: Bowman House, 10 Bridge Street, Reading, RG1 2LU: company number: 8760116, is an independent businesses and also trades under the ‘Pitman Training Reading’, name licensed by Pitman Training Group Limited.

Enliven Training collects, uses and is responsible for certain personal information about you which is processed in accordance with this statement. Please contact us using the details below if you have any questions on these terms or the service that we provide.

What information we hold about you

We collect personal information whenever you provide it to us. This personal information may include the following:

• name, postal address and contact details;
• your academic history including qualifications;
• payment details;
• technical and analytical information obtained through cookies; and
• other information you provide to us.

We may also obtain information from third parties such as credit reference agencies.

How we use your information

We use your information for the following purposes:

• responding to any enquiries which you make to us relating to any of our products or services;
• in certain circumstances, to carry out a credit reference search in order to establish your financial suitability for our training services;
• to process and administer your payments;
• to provide training services to you;
• to monitor site usage to develop and administer our websites; and
• to provide you with promotional information about our training services, news, advice, and offers.

Who we may share your information with

We may disclose your personal information to:

• our agents and service providers;
• our infrastructure providers;
• a third party who acquires our business;
• examination boards;
• the appropriate business within the Enliven Training network;
• Psittacus Systems Ltd a company registered in England under number 09279038, whose registered office is at Corby Enterprise Centre, London Road, Corby, Northamptonshire NN17 5EU, with
whom administer our eLearning portal and for whom we provide courses under license; and
• law enforcement and regulatory agencies in connection with any investigation to help prevent unlawful activity or as otherwise required by law

Keeping your information secure

We will use technical and organisational measures to safeguard your personal data, for example we store your personal data on secure servers and ensure access to your personal data is limited to authenticated and approved staff.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.

Reasons we collect and use your personal information

We may use your information in the following ways:

• where it is necessary to perform our contract with you;
• where it is required by law;
• where you have provided consent, provided that you can withdraw this consent at any time; or
• where it is necessary for our legitimate interests as a business including:
– responding to enquiries
– prov iding training services to our customers
– improving and developing our services
– the administration of our business
– monitoring and maintaining standards within the Pitman Training network
– promoting our business
– establishing, exercising or defending our legal rights.

Cookies

We may use cookies on our websites which enable us to collect statistical data about your use of our website. This enables us to enhance and develop our website to improve your use of it. For more information, including how to disable/delete cookies, please go to www.allaboutcookies.org.

Transfer of data out of the EEA

Where you are based outside of the EEA your personal information will be processed by a local Enliven Training centre outside of the EEA.
Information that we collect from you may be transferred to third party service providers working for us who may process that information at, a destination outside of the European Economic Area (‘EEA’).

These destinations may not have the same legal protections for personal data as you enjoy under English law. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy statement and data protection legislation.

When we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• the countries we transfer your personal data to have been deemed to provide an adequate level of protection for personal data by the European Commission;
• we use contractual clauses approved by the European Commission which give personal data similar protection to that which it has in the EEA; or
• where we use providers based in the SU, we may transfer data to them if they are part of the Privacy Shield which required them to provide similar protection to personal data that
applies within the EEA.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Your Rights

You have rights under data protection laws, in certain circumstances, including to:

• request access to personal information that we may process about you;
• require us to correct any inaccuracies in your information free of charge;
• to require us to erase personal data that we may process about you where this is no longer required to be processed by us; or
• to object to or restrict our processing of some of your personal information in certain circumstances.

If you wish to exercise any of these rights, you should put your request in writing and provide us with enough information to identify you. If we need further information we will let you know.

If you have any concerns or questions as to the way in which we process your information please do contact us. In addition you have a right to bring a complaint with the Information Commissioner’s Office. More information on the Information Commissioner’s Office and your rights is available at www.ico.org.uk.

Retention of information

We will retain your information for no longer than is necessary for the purposes for which we collected it, or for as long as we have your consent to do so where your consent is our legal basis on which we process such data. All retained data will be held subject to this policy.

Changes to this policy

We may change this policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you interact with us.

Contact Us

To contact us please use the following details:

• Enliven Training Limited, Bowman House, 10 Bridge Street, Reading, RG1 2LU
• 01189 587763
• reading@pitman-training.net

REFUND POLICY

Enliven Training
Refund Policy

For Individuals

All fees are non-refundable under any circumstances. It is the responsibility of the student to book a course sufficiently in advance.

If a student fails to start on the agreed date or withdraws from the course prior to its completion, the student will not be entitled to a refund or transfer to another course or centre. The Centre reserves the right to cancel the training at any time.

There is a ‘cooling off period’ valid for courses booked via post, email or telephone. The cooling off period does not apply for courses booked in the Centre or face to face via a webinar. A student will have 14 days from the date of booking a course to cancel provided that they booked using one of the fore mentioned methods and;

• The course has not commenced
• The course is not due to commence within 14 days
• No documents have been issued by the Centre except for the receipt of monies, paid invoices and or Conditions of Enrolment
• Have notified the Centre Manager in writing within 14 days of booking

Start dates can be altered prior to the commencement of the course booked at the discretion of the Centre Manager.

For Businesses

Training seminars may be terminated at any time by either party without cause upon 3 months written notice. Fees paid are non-refundable, unless the training is cancelled by the Vendor. At the request of the Client, the course date may be rescheduled if a minimum of 10 working days’ notice is given, and at the discretion of the Vendor.