Product Description

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A CPD-accredited half-day course for anyone who deals with communication on a daily basis. Through studying this course, you will learn how to communicate effectively and professionally within the business environment.

At the end of the course you will be able to take a knowledge test, print certificates and maintain your CPD portfolio.

Build your CPD portfolio

Accreditation is provided by the CPD Accreditation Group.

Who is it for?

Anyone responsible for, or contributing towards, workplace communications.


Learn how to respond to:
• Definition of communication
• Communication methods and Models of communication
• Communication techniques
• Managing communication
• Relevant legislation and good practice
• Key principles of record keeping,


2 – 4 hours (online)

Tailored Training

This course is also available as a 1/2 day seminar. We will also look to tailor or develop training to suit individual business needs. For full information, a FREE consultation and FREE demo, please contact us.

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Overview of communication

• The good, the bad and the barriers
• Knowledge check
• Barriers
• Communication cycle
• How to have better communication skills

Face-to-face communication

• The Art of conversation
• What is active listening?
• Body language
• Controlling the Mood of a Face to Face meeting
• Questioning skills
• The question funnel
• The Communication cycle

Verbal communication

• The Power of Words
• Using the Right words
• The Pitch and Tone
• Communication barriers

Written communication

• Good rules of Writing
• Plain Language
• Resistance to plain language
• Knowledge check
• Spelling and grammar
• Active and Passive language
• Double-checking your email

Decision making

• Feedback
• Giving Feedback
• Using Feedback positively
• The Feedback cycle
• Next steps

Build your CPD portfolio

Accreditation is provided by the CPD Certification Service.

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